Refund policy

RETURNS & REFUNDS 

Because coffee is a perishable food product, we cannot accept returns on roasted coffee if you have simply changed your mind or do not enjoy the specific flavor profile.

DAMAGED OR INCORRECT ITEMS 

If your order arrives damaged, or if we accidentally sent you the wrong bag (e.g., you ordered Whole Bean but got Ground), please email us at inquiry@brightways.com.au within 48 hours of delivery, include your Order Number and a photo of the issue. We will arrange a replacement bag or a refund.

MISSING PARCELS

If your tracking says "Delivered" but you haven't received it, please check around your property and with neighbors first. If it is still missing, contact us and we will open an enquiry with the courier on your behalf.